Refund & Return Policy

Return and Refund Policy of Utsaho

1. RETURN POLICY

   Last updated December 01, 2023

   Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

   RETURNS

   All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

   RETURN PROCESS

   To return an item, please email customer service at utsaho.solutions@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

   Utsaho Solutions Ltd., 1/G Folder Street (2nd Floor), Wari, Dhaka-1203.

   Attn: Returns

   RMA #

   Utsaho Solutions Ltd., 1/G Folder Street (2nd Floor), Wari, Dhaka, Dhaka 1203, Bangladesh.

   Return shipping charges will be paid or reimbursed by us.

3. REFUNDS

   After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 21 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

    

   EXCEPTIONS

   For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

   QUESTIONS

   If you have any questions concerning our return policy, please contact us at:

   +8809647152264

   utsaho.solutions@gmail.com